Privacy Policy

Who we are

NarratifAI is run by Consulaw Technologies ("we", "us"). This policy explains what we collect when you use the NarratifAI app and website, why, and the choices you have. Questions go to [email protected].

What we collect

Account details: when you sign in with Google or Apple we receive your name, email address and profile photo. If you sign in with email, we receive your email address and the name you give us. Sign-in is handled by Firebase Authentication (Google).

Your profile: your display name, what you use NarratifAI for, and your credit balance and credit history.

Audio you choose to transcribe, and the transcripts made from it.

Payments: purchases are processed by Paystack, or by Apple when you buy credits in the iPhone app. We never see or store your card details; we keep the payment reference, amount and the credits added.

Support messages: what you send us through the contact form or by email.

We do not use advertising or analytics trackers.

How your audio is handled

When you use cloud transcription in the app or on the website, your recording is sent over an encrypted connection to our transcription servers (hosted on Hugging Face and Modal). Processing uses memory and temporary files, including upload buffering and audio-format checks. Temporary files are closed and removed after use; cloud processing is not a memory-only service. We do not offer a server audio archive.

Transcript text is sent to Anthropic’s commercial API when needed for clean-up, meeting minutes or translation. Its commercial API does not train on customer content by default. Provider retention is separate from our job retention: Anthropic generally retains API inputs and outputs for up to 30 days, with contractual, product, safety and legal exceptions. We do not promise zero retention by providers.

Temporary job results and generated-output caches expire after seven days. Scheduled cleanup removes expired records independently of new uploads. Separately saved account transcripts remain until you delete them or your account.

Cloud-mode transcripts saved to your account are available on other devices until deleted. Website Browser mode processes audio on your device and keeps its result there by default. Selecting “Sync this transcript to my account” uploads the resulting text, not the audio. Browser-mode transcripts made before this update may already have synced; you can remove saved copies from your transcript history.

Teams, email updates and the Chrome Companion

Workspace members can see fellow members’ names/emails and recent shared-credit activity. Owners can invite/remove members, transfer ownership and close the workspace. Membership does not share private recordings or transcripts. Invitations use the recipient’s email, expire after seven days and require that verified email to accept.

Newsletter signup is optional and separate from account creation. We send a confirmation link; marketing subscriptions require confirmation and can be stopped with the unsubscribe link. Verification, invitations and essential service messages are separate from marketing.

Chrome Companion recordings are stored locally in its browser profile until you delete them. Anyone who can use that profile may access them. They are not an account-specific cloud library. You choose whether to download and upload a recording to NarratifAI; recording requires the necessary participant permission.

What we use it for

To provide transcription, speaker identification and meeting minutes, to keep your credit balance accurate, to process payments, to answer support requests, and to keep the service secure.

Our legal bases are performing our contract with you (providing the service you asked for), our legitimate interest in keeping the service secure and working, and legal obligations such as tax record keeping.

We do not sell your data, we do not use your audio or transcripts for advertising, and we do not use them to train AI models.

Who we share it with

Service providers include Google Firebase (identity), Supabase (database and server functions), Vercel (website hosting), Cloudflare (DNS and website proxy), Microsoft 365 (support and company email), Hugging Face and Modal (transcription and model delivery), Anthropic (text processing and translation), Resend (verification, invitation and newsletter emails), and Paystack and Apple (payments). Processing can include technical request logs and provider security controls. Provider terms and retention also apply.

Some providers process data outside Nigeria. Applicable regions and transfer safeguards depend on the service and account configuration. Contact us for information about these arrangements before uploading content with specific location or contractual requirements.

We will disclose data if the law requires it, for example in response to a valid court order.

How long we keep it

Profiles and saved account transcripts remain until deletion. Temporary job results and generated-output caches expire after seven days. Unconfirmed newsletter signups are removed after 30 days; confirmed subscriptions remain until unsubscribe or account deletion. Unsubscribed addresses are removed within 30 days. Expired/closed invitations are removed within 30 days, expired verification codes are cleared, email security logs are kept for 30 days and resolved support messages for 90 days. Payment and credit records are retained for applicable tax, accounting and dispute obligations, with access restricted to authorized staff. Provider backups and security logs can follow separate retention cycles; erasure from live systems does not mean every provider backup is overwritten immediately.

Your rights and choices

Under the Nigeria Data Protection Act 2023 you can ask to see, correct or delete your personal data, object to how we use it, and ask for a copy of it. You can also complain to the Nigeria Data Protection Commission.

Delete your account at any time in the app (Settings, then Delete account) or follow our Account Deletion page. You can also email [email protected].

You can turn off transcript notifications, lock the app with your fingerprint or face, and clear stored recordings in the app's Settings.

Security

All traffic is encrypted in transit. Access to our databases is restricted to the services that need it, and actions such as deleting an account require a verified sign-in. No system is perfectly secure, but we work to protect your data and will tell you about any breach that affects you as the law requires.

Children

NarratifAI is not intended for children under 13, and we do not knowingly collect their data.

Changes

If we change this policy we will update the date above, and tell you in the app for significant changes.